At Yadyad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using Yadyad, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect personal information that you voluntarily provide to us when you register for an account, book or provide services, contact customer support, subscribe to our newsletter, or participate in surveys or promotions. This information may include your name, email address, phone number, physical address, payment information, profile photo, government-issued ID, and other information you choose to provide.
When you access our platform, we automatically collect certain information including device information such as IP address, browser type, and operating system. We also collect usage data including pages visited, time spent on the platform, and features used. Location data is collected with your permission, and we use cookies and similar tracking technologies to enhance your experience.
We use the information we collect for various purposes including providing, maintaining, and improving our services. We process transactions and send related information, facilitate communication between users and taskers, and send administrative information, updates, and security alerts. Your information helps us respond to customer service requests and support needs, personalize your experience, and deliver relevant content.
We also monitor and analyze usage patterns and trends to improve our platform, detect, prevent, and address fraud and security issues, comply with legal obligations and enforce our terms, and send marketing communications with your consent.
When you book a service, we share necessary information with the tasker, including your name, contact information, and service location. Similarly, taskers' profiles and information are visible to users to facilitate service delivery and communication.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information.
We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit and at rest, regular security assessments and updates, access controls and authentication procedures, and secure payment processing through trusted providers.
We continuously monitor and update our security practices to ensure the highest level of protection for your personal information. Our team follows industry best practices and complies with applicable data protection regulations.
Depending on your location, you may have certain rights regarding your personal information. You have the right to request access to your personal information and request correction of inaccurate or incomplete data. You can request deletion of your personal information, request a copy of your data in a portable format, and object to processing of your personal information.
You may also request restriction of processing and withdraw consent for data processing at any time. To exercise these rights, please contact us at privacy@yadyad.com. We will respond to your request within 30 days and work diligently to honor your privacy preferences.
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
We use essential cookies that are required for the platform to function properly, performance cookies that help us understand how visitors interact with our platform, functional cookies that enable personalized features and preferences, and advertising cookies that deliver relevant advertisements with your consent.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.
When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period or as required for legal compliance, dispute resolution, and enforcement of our agreements.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will investigate and take appropriate action to protect children's privacy.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
By using our services, you consent to the transfer of your information to our facilities and to the third parties with whom we share it as described in this Privacy Policy. We ensure that all international transfers comply with applicable data protection laws.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
For significant changes, we may provide additional notice such as sending an email notification or displaying a prominent notice on our platform. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page, and your continued use of the platform after changes constitutes acceptance of the updated policy.